Privacy Policy
Effective Date: May 22, 2026
GENEVO Systems LLC (“GENEVO,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, communicate with us, or use our products and services.
Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Shipping and billing information
- Vehicle information related to product support or installation
- Information submitted through contact forms, dealer applications, support requests, or purchases
How We Use Information
We use collected information to:
- Respond to inquiries and provide customer support
- Process orders and provide shipping updates
- Communicate with dealers and customers
- Provide product information and promotional offers
- Improve our products, services, and website experience
Data Sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
GENEVO Systems LLC Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, and promotions related to our products and services.
2. You can cancel the SMS service at any time. Just text "STOP" to the phone number from which you received messages. After you send the SMS message "STOP" to us, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, simply sign up as you did the first time and we will resume sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or contact us directly at support.us@genevo.com.
4. Carriers are not liable for delayed or undelivered messages.
5. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please review this privacy policy page.
SMS Messaging
By providing your mobile phone number and opting in, you consent to receive SMS messages from GENEVO Systems LLC regarding:
- Customer support
- Dealer communication
- Order and shipping updates
- Installation scheduling
- Product information
- Promotional offers and marketing updates
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP or CANCEL. For assistance, reply HELP.
Information Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
Your Rights
You may contact us at any time to:
- Request access to your information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
Contact Information
GENEVO Systems LLC Website: https://genevo.com/us Email: support.us@genevo.com
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.