Privacy Policy

Effective Date: October 10, 2026

GENEVO Systems LLC (“GENEVO,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, communicate with us, or use our products and services.

Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Shipping and billing information
• Vehicle information related to product support or installation
• Information submitted through contact forms, dealer applications, support requests, or purchases

How We Use Information

We use collected information to:

• Respond to inquiries and provide customer support
• Process orders and provide shipping updates
• Communicate with dealers and customers
• Provide product information and promotional offers
• Improve our products, services, and website experience

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

GENEVO Systems LLC Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, and promotions related to our products and services.

2. You can cancel the SMS service at any time. Just text "STOP" to the phone number from which you received messages. After you send the SMS message "STOP" to us, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, simply sign up as you did the first time and we will resume sending SMS messages to you again.

3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or contact us directly at support.us@genevo.com.

4. Carriers are not liable for delayed or undelivered messages.

5. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please review this privacy policy page.

SMS Messaging

By providing your mobile phone number and opting in, you consent to receive SMS messages from GENEVO Systems LLC regarding:

• Customer support
• Dealer communication
• Order and shipping updates
• Installation scheduling
• Product information
• Promotional offers and marketing updates

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP or CANCEL. For assistance, reply HELP.

Information Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Cookies and Analytics

We use cookies and similar technologies to run our website and shopping cart and to understand how visitors use the site.

We use Google Analytics, a service of Google LLC, to count visits, see which pages are viewed, and record completed purchases (order number, products, and amount). Google Analytics sets cookies and receives information such as your browser, device type, approximate location, and how you reached our website. We do not send your name, email address, phone number, or street address to Google Analytics. We use this information only in aggregate to improve our website and products, not for advertising.

We also use Microsoft Clarity, a service of Microsoft Corporation, to understand how visitors use our pages through heatmaps and session recordings of mouse movements, clicks and scrolling. Clarity masks what you type into forms, and we do not use it to identify you. You can turn Clarity off with the “Your Privacy Choices” link at the bottom of every page.

You can block or delete cookies in your browser settings, or install the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout. Our website does not respond to “Do Not Track” browser signals.

Advertising

We use Google Ads, a service of Google LLC, to measure how our ads perform and to show GENEVO ads to people who have visited our website. Google Ads sets advertising cookies and receives information such as the pages you viewed, your browser and device type, approximate location, and whether you completed a purchase (order number and amount). We do not send your name, email address, phone number, or street address to Google Ads.

Your Privacy Choices

You can turn off advertising cookies and Microsoft Clarity at any time with the “Your Privacy Choices” link at the bottom of every page. Your choice applies to the browser you are using. We also treat a Global Privacy Control (GPC) signal from your browser as a request to turn off advertising cookies. Under some U.S. state privacy laws, this is your choice to opt out of the “sale” or “sharing” of personal information for targeted advertising. Google Analytics stays on; you can turn it off with the opt-out add-on described above.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

Your Rights

You may contact us at any time to:

• Request access to your information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications

Contact Information

GENEVO Systems LLC Website: https://genevo.com/us Email: support.us@genevo.com

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.