Frequently Asked Questions

What is the warranty on your products?

We offer a standard 2-year international warranty, but even if you have a problem after your warranty expires, we provide exceptional customer care and do our best to help you.

Can I use the portable detector in any car?

Generally yes, but you need to make sure that your car is not equipped with metal-plated windshield « read more

Can I use a radar detector on my motorbike?

Yes! And the same two options are offered just like in automobiles, a portable detector or a fix installed system, there are only a few differences: If you wish to go the portable way, we offer a modified portable detectors with 3,5mm jack, like the GENEVO ONE M - Moto This way a Bluetooth headset or a vibrating device can be connected and no radar detections will be missed. Keep in mind that the detector is not water-resistant and some waterproof protection will be necessary. Some plastic camera/phone bag can be used, fortunately, there are many of them on the market. Mounting the detector is up to your imagination, remember, no metal parts should be in its way. Second option is an installed radar detector like the GENEVO PRO with its wateproof radar antenna, if you would like to know more, please contact us.

Does the portable detector protect me against any kind of threats?

Our radar detectors can detect most of the world known radars and thanks to our well-maintained GPS database you will know about the speed Cameras too. However, even though Portable Radar detectors are able to alert you on Laser Speed Guns, they will never provide 100% protection. In order to be completely protected, you will also need custom installed laser jammers (shifters) that block the laser beam.

How often should I update my detector?

New GPS Database is released every month. We recommend updating your detector at least every quarter. Updates are easy to do and you can find our tutorial here.

Do I need a vertical or horizontal mount in my country and why?

In some countries, speed radars are installed vertically and in some countries horizontally, therefore, for the best performance it's good to mount the radar detector in the same way. Some kind of radars like the Multanova 6F or Gatso RT4 is best detectable in the vertical position only. Let us know in what country you will use your detector and we will advise what mount is the best for you.

Why are your detectors more expensive than others I found online?

Superior detection and top-of-the-line performance of our radar detectors are based on many years of development. We are developing our own antennas to make sure we can detect the world most complicated radars. We are taking care of the European GPS database on our own and update it on daily basis. We are developing anti-falsing filters that no other brand on the market can dream off. We test our detectors daily on the road and thoroughly compare them with all competitors to be sure we deliver the best performance we proudly promised. We are passionate about our mission to offer the best radar protection possible and we are confident that you will be satisfied with your purchase. Last but not least we care about our customers and we are always here to help.

Do you have questions?

Please use form below to contact us. We'll be happy to answer.

CUSTOMER SUPPORT

GENEVO Customer Support
+420 731 03 06 06
sales@genevo.com

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